Refund Policy

Refund Policy

Welcome to! We are committed to providing high-quality products and services, if you have any problems or dissatisfaction with our products, we will try our best to solve them and provide return and refund services. Please read the following return and refund policy carefully:

1. Return Conditions

1.1 If you are not satisfied with your purchase or have any quality issues, please contact us within 30 after receiving the item with your order details and a description of the problem.

1.2 In order to be able to return an item, the item must meet the following conditions:
– The product must be in original packaging and labels intact;
– The product must not have been used or artificially damaged in any way;
– Items must include all attachments and accessories.

2. Refund Policy

2.1 After confirming the return, we will proceed with the refund process. The refund amount will be returned according to the payment method you used to purchase the product.

2.2 Refunds will normally be processed within 5 days after the returned item has been received and reviewed. Please note that it may take some time for refunds to your original payment method to appear on your account.

2.3 Please note that the return and refund policy may not apply to some products, such as personalized products or special promotional products. Please review the return and refund policy description on the product page before purchasing.

3. Return and Refund Process

3.1 If you meet the return conditions and wish to return the product, please contact us
by: [email protected]. Provide your order details and explain the reason for the return.

3.2 Our customer service team will communicate with you and guide you on how to return the product. Please follow the instructions we provide and send the returned item back as requested.

3.3 Please note that shipping costs for returns are your responsibility, unless the return is due to a defective item or our error.

4. Special circumstances and disclaimers

4.1 If the goods you received have obvious logistics damage, please take photos and contact us immediately when you sign for receipt. We will deal with it and provide you with a solution as soon as possible.

4.2 We reserve the right to adjust and explain the return and refund policy according to the actual situation. In exceptional cases, we may ask you to provide additional documentation or proof in order to better process returns and refund requests.

4.3 We are not responsible for:
– Damage or loss of goods due to your personal reasons;
– Damage caused by misuse of the product or failure to comply with the instructions for use;
– Product damage due to force majeure or accident.

Please note that the above return and refund policy applies to general merchandise on Specific goods or services may have separate return and refund policies, which will be stated separately on the purchase page.

If you have any questions or need further assistance, please contact us at:

Monday to Friday : 9:30AM-6:30PM 
Phone: +1 208-835-2141
Email: [email protected]
Address:  3871 ID-8, Troy, ID 83871, United States

Thank you for reading our return and refund policy, hope you are satisfied with our service.