Frequently Asked Questions

Frequently Asked Questions

Welcome to our service! Below are answers to some frequently asked questions to help you better understand our products and services. If you have further questions or need further assistance, please feel free to contact us.

1. How to register an account?

To register for an account, please visit homepage and click on the “Register” or “Create Account” button. Fill in the necessary information, such as email address and password, and follow the prompts to complete the registration process. You can also choose to use a third-party login method, such as Google or Facebook account for quick registration.

2. How to reset the password?

If you have forgotten your password, you can click on the “Forgot Password” link on the login page. You will receive an email with password reset instructions. Follow the instructions in the email to set a new password to log in to your account.

3. How to buy products?

To purchase a product, browse and find the product that interests you. Click the “Add to Cart” button on the product page, then continue browsing and adding additional products (if needed). After making your selections, click the shopping cart icon to go to the checkout page. On the checkout page, enter the necessary information, select a payment method and submit the order.

4. When will my order be shipped?

Shipping time depends on the product and the specifics of the order. Generally speaking, we will arrange the shipment within one to three working days after we receive the order confirmation and the payment is completed. You will receive an email with shipping details and tracking information.

5. Can I return or get a refund?

We offer returns and refunds, and our policies vary depending on product type and order conditions. Please see our Returns and Refunds Policy page for the requirements and process for returns and refunds. If you need a return or refund, please contact our customer service team and we will assist you.

6. How do I contact customer service?

If you have any questions, concerns or require further assistance, please contact our customer service team at:
Monday to Friday : 9:30AM-6:30PM 
Phone: +1 208-835-2141
Email: [email protected]
Address:  3871 ID-8, Troy, ID 83871, United States
– Live Chat Support: Find the “Live Chat” or “Contact Us” button on and communicate with our customer service representatives in real time.

Our customer service team will respond to your message as soon as possible and provide necessary assistance.

Note that the above are answers to some frequently asked questions. If you have additional specific questions or need personalized assistance, please contact us.

Thank you for your support and use, we look forward to providing you with quality service!